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Insights and answers for operators across hospitality, manufacturing, retail, childcare, aged care and commercial property management – from the questions buyers ask most to use cases, guides and podcasts.
Frequently asked questions
About SinoraIQ
What is SinoraIQ?
SinoraIQ is an operational intelligence platform built for business owners and executives who need real-time visibility and control across their operations. The platform unifies data from across the business – including supplier invoices, purchasing, recipes, inventory, sales, customer behaviour and labour – automates manual administrative workflows, and delivers real-time intelligence through a single connected platform. SinoraIQ is used across hospitality, manufacturing, retail, childcare, aged care and commercial property management.
What types of businesses use SinoraIQ?
SinoraIQ is used by hospitality operators – restaurants, cafés, bars, clubs, catering and hotel food and beverage – manufacturing businesses, childcare operators and commercial property management companies. It is suited to any business where the detail of running the operation matters – whether that is one site or many, one outlet or twenty.
Does SinoraIQ replace my existing systems?
No. SinoraIQ is designed to connect and extend your existing technology stack – not replace it. Your accounting, ERP, POS, workforce management and other systems continue to work exactly as they do today, with SinoraIQ sitting alongside them as the intelligence and automation layer – adding capabilities and strengthening functions that your current systems cannot do or do not do well.
What size business is SinoraIQ suitable for?
SinoraIQ isn't defined by business size or number of locations. It's built for operations with real complexity, whether that's high volumes of suppliers, purchases and invoices, or data spread across systems, cost, inventory, sales, labour, supplier and customer data, that needs to be connected into one clear, real-time view. That complexity might come from a group running many sites, a single operation with several outlets, a business with several brands or lines under one roof, or a business whose data simply doesn't talk to itself yet.
SinoraIQ also builds governance, workflows and approval processes directly into how it operates, so the same rules apply every time, regardless of who is placing an order or which site they're at. This includes purchasing and invoice approval thresholds, supplier contract price monitoring, tolerance alerts when costs move outside expected ranges, and reconciliation of linked business events that reveal what's really driving performance. If any of this describes your operation, SinoraIQ fits, across hospitality, manufacturing, retail, childcare, aged care or commercial property, whether that's one site or many.
Which industries does SinoraIQ support?
SinoraIQ is built for hospitality, manufacturing, retail, childcare, aged care and commercial property management. Within hospitality, the platform supports restaurants, cafés, bars, pubs and clubs, catering operations, hotel food and beverage, multi-venue groups and high-volume single venues.
Does SinoraIQ support retailers?
Yes, SinoraIQ supports retailers, importers and wholesalers, e-commerce and omnichannel operators, and warehouse and distribution businesses. The platform automates Accounts Payable across product, freight, customs and operational expense invoices, monitors supplier spend, and connects sales and customer intelligence, including RFM analytics, so retailers have a real-time picture of cost, margin and customer behaviour across the entire operation.
Is SinoraIQ a SaaS or on-premise application?
SinoraIQ is a cloud-based SaaS platform – accessible from any device with an internet connection, with no on-premise installation required. Updates and new capabilities are delivered automatically so your team always has access to the latest version of the platform without IT intervention.
How do you charge for the use of SinoraIQ?
SinoraIQ is offered as a monthly subscription – priced based on the platform capabilities required for your operation, the scale of your operations and the number of documents to be processed by the platform. For a straightforward conversation about investment, Let's Talk.
Do you provide implementation services?
Yes. SinoraIQ provides implementation services to ensure the platform is configured correctly for your operation from day one. Our implementation team works with you to connect your existing systems, configure your chart of accounts, set up your supplier list, approval workflows and reporting dashboards – so your team is operational as quickly as possible.
Do you provide support?
Yes. SinoraIQ provides ongoing support to all customers via email, phone and chat with agreed response times.
About the platform
What capabilities does SinoraIQ include?
SinoraIQ includes seven connected capabilities – accounts payable and purchasing, recipe and cost intelligence, bill of materials and cost intelligence, supplier intelligence, operational performance and labour intelligence, sales intelligence and customer intelligence. Each capability is powerful on its own – together they give operators a real-time, connected picture of their business.
How does connected data work in SinoraIQ?
SinoraIQ connects data from across your business – purchasing, invoicing, recipes, inventory, sales, labour and customers – into one platform. When a supplier invoice is processed, costs update automatically across every recipe and bill of materials that uses those ingredients. When sales data flows in, it connects to labour, costs and inventory – so your dashboards always reflect a complete and current picture of your operation.
How frequently do SinoraIQ dashboards update?
SinoraIQ dashboards update as transactions occur – not overnight, not at the end of the week. Executives and operators see performance hour to hour, day to day – so the view in front of them always reflects what is actually happening right now.
Does SinoraIQ replace my finance or accounts team?
No. SinoraIQ eliminates the manual, repetitive work that takes up your team's time – data entry, invoice coding, price checking and report compilation. Your finance and accounts team moves from processing to managing exceptions and focusing on the higher-value work that actually requires their expertise and judgement.
Accounts payable and purchasing
How does SinoraIQ process invoices?
SinoraIQ uses AI to automatically read and process supplier invoices – regardless of format, supplier or volume. Invoices are ingested via email, EDI or AI-powered image capture, eliminating manual data entry. Each invoice is then three-way matched against the originating purchase order and goods receipt record before being approved and integrated into your accounting system.
Does SinoraIQ perform three-way matching (3-way match)?
Yes. Three-way matching – matching every invoice against the originating purchase order and goods receipt record – is a core capability of SinoraIQ. Price variances, quantity discrepancies and substitutions are identified and flagged automatically before any invoice is approved for payment. Your team reviews exceptions only – not every invoice line.
Does SinoraIQ automatically code invoices to the general ledger?
Yes. Every approved invoice and invoice line is automatically coded to the correct account in your general ledger and synced directly – no manual chart of accounts assignment, no human intervention, no rekeying. Approved invoices integrate directly into your accounting system with a complete audit trail.
I already have a system to manage purchase orders and goods receipt. Can I still use SinoraIQ to process my invoices?
Yes. SinoraIQ integrates with your existing purchase order and goods receipt system – importing that data directly into the platform to perform three-way matching. Your purchase orders and goods receipts do not need to be raised in SinoraIQ. The platform matches each supplier invoice against the purchase order and goods receipt data from your existing system – flagging any discrepancy before the invoice is approved and coded to your general ledger.
My supplier wants me to send purchase orders via EDI. Can SinoraIQ do this?
Yes. SinoraIQ supports EDI for product catalogue, promotions, purchase order transmission, purchase order confirmation and invoice ingestion – so supplier purchase orders can be sent electronically in the format your supplier requires, and supplier invoices can be received and processed automatically via EDI without manual data entry.
How does SinoraIQ handle purchasing and purchase orders?
SinoraIQ manages the entire purchasing process – from raising purchase orders through to approved invoice. Purchase orders are linked to your approved supplier list and contracted pricing, with approval thresholds enforced automatically at the right spend level. A smart ordering capability determines the right supplier based on pricing, delivery schedules, order cut-off times and free delivery thresholds – and consolidates orders automatically to minimise invoice volume and admin.
Does SinoraIQ support smart ordering and shopping cart functionality?
Yes. SinoraIQ includes a smart shopping cart that determines the right supplier for each product based on pricing, delivery schedules, order cut-off times and free delivery thresholds. Orders are consolidated automatically to minimise invoice volume and reduce admin. Regularly ordered products can be saved as order templates so your team orders in seconds rather than minutes.
Does SinoraIQ manage supplier correspondence?
Yes. All supplier correspondence is managed directly within SinoraIQ – linked to each specific order. Purchase orders are sent from SinoraIQ, supplier responses and queries are received and displayed against the relevant order, and users can reply to suppliers or request credit notes from the same order screen without switching to an external email system. Users are alerted when a supplier response or query requires attention. The result is a complete communication record against every order and a purchasing team that stays across supplier correspondence without email noise.
How does SinoraIQ handle credit notes and damaged or rejected goods?
When goods received are damaged, rejected, short-delivered or substituted and rejected, SinoraIQ allows a credit note request to be raised directly within the platform. This creates a clear and complete audit trail for your finance team – ensuring your accounts payable ledger accurately reflects what was actually received and accepted, and that your supplier is notified of the discrepancy before payment is made.
Does SinoraIQ monitor supplier pricing?
Yes. Every invoice line is monitored against contracted rates and historical pricing – with instant alerts when any price deviates, including emergency and ad hoc purchases with no contract or purchase order. Supplier spend is tracked by category, by supplier and by product – with price volatility alerts firing automatically when unusual pricing movements are detected.
Can SinoraIQ process freight and logistics invoices?
Yes. Freight, customs and last-mile courier invoices are read, matched and coded automatically alongside all other supplier invoices, and reconciled against shipments and orders. Import freight and customs duty are captured against incoming goods so the true landed cost flows through to product margins. Any deviation from contracted rates is flagged instantly, giving your finance team complete visibility of freight and logistics costs without additional manual processing.
What types of invoices and spend can SinoraIQ process?
SinoraIQ processes every type of supplier invoice and spend, not just goods for resale or production. As well as ingredients, stock, raw materials and components, it reads and codes services, assets, spare parts, freight, equipment, software and subscriptions. Every invoice is read, three-way matched where a purchase order and goods receipt apply, reconciled and automatically coded to the correct account in your general ledger, so your finance team has complete visibility and control of the entire payables ledger, not just part of it.
Inventory management
Does SinoraIQ do inventory management and stocktaking?
Yes. SinoraIQ supports five stocktaking methods – full count, cycle count, spot check, blind count and opening stock – so your operation always runs the count type that suits the situation. Inventory movements are connected to purchasing, sales and wastage data so variances surface automatically. Inventory movement reports are available for your accounts team to reconcile directly with your accounting system.
How does SinoraIQ handle inventory variances?
Inventory movements in SinoraIQ are connected to purchasing, sales and wastage data in real-time. When a variance occurs – whether from supplier discrepancies, waste, spoilage or unrecorded usage – it surfaces automatically so your team can investigate and act immediately rather than discovering it at the next stocktake.
Recipe, cost and inventory intelligence
Does SinoraIQ support recipe management and food costing?
Yes. SinoraIQ supports advanced recipe management – including multi-section recipes, component recipes that are built once and reused across multiple recipes, step-by-step production instructions, images and video references at section and recipe level. Recipe costs update automatically as supplier invoices are processed – so margins are always current without manual price updates or spreadsheet reconciliation.
Does SinoraIQ do BOM costing?
Yes. SinoraIQ connects production input costs directly to processed invoices – so as supplier prices change, bill of materials costs update automatically. Full COGS visibility is available from raw material through to finished product, with batch and yield management ensuring production costs reflect real-world output rather than theoretical quantities.
Does SinoraIQ support bill of materials costing for manufacturers?
Yes. SinoraIQ connects supplier invoices directly to bills of materials and finished product costs – updating automatically as supplier prices change. Full COGS visibility is available from raw material through to finished product, with batch and yield management ensuring production costs reflect real-world output. Component and sub-assembly management allows complex multi-level bills of materials to be built and maintained centrally across all production facilities.
Does SinoraIQ generate print-ready recipe cards?
Yes. Professional PDF recipe cards are generated directly from the system – including step-by-step instructions, section breakdowns and images. Recipe cards can be distributed to kitchen staff, stored in production folders or used for onboarding and training without manual document production.
Does SinoraIQ manage allergen and nutritional information for recipes?
Yes. SinoraIQ captures product information directly from suppliers against SKUs and ingredients, extracting allergen, nutritional and dietary data and structuring it within the platform. That information is then applied automatically to your recipes, so allergen and dietary details stay accurate and current as your ingredients and suppliers change, without manual cross-checking or separate spreadsheets.
Does SinoraIQ manage allergens and nutritional information?
Yes. Allergens are tracked at ingredient and recipe level with full visibility across your entire recipe library. Nutritional information is captured and managed per ingredient and per finished recipe. Critical Control Points and Quality Control Points can be defined at ingredient and section level to support HACCP compliance and production quality standards.
Does SinoraIQ support HACCP compliance?
Yes. Critical Control Points and Quality Control Points are defined at ingredient and section level within SinoraIQ's recipe management capability – supporting HACCP compliance and production quality standards across your operation.
Sales and customer intelligence
What sales intelligence does SinoraIQ provide?
SinoraIQ provides real-time sales performance – gross sales, net sales, margin, transactions and average basket value – across your operation or drilled down to individual location, day part or product. Best sellers, basket analysis, stockout alerts, ordering signals and time of day and day of week heatmaps are all available out of the box.
What customer intelligence does SinoraIQ provide?
SinoraIQ connects customer profiles, purchase history, visit frequency and loyalty behaviour into the platform's unified data layer. RFM analytics – Recency, Frequency and Monetary value – are available out of the box. Customers are automatically segmented into Champions, Loyal, Promising, New, At Risk, Lapsed and Inactive – so your team always knows where to focus retention and engagement effort.
Does SinoraIQ provide customer segmentation?
Yes. SinoraIQ automatically segments customers into seven categories – Champions, Loyal, Promising, New, At Risk, Lapsed and Inactive – based on RFM analytics. This gives operators the customer segmentation framework used by leading retail and hospitality businesses without requiring a data analyst or custom build.
Operational performance
What operational performance dashboards does SinoraIQ provide?
SinoraIQ provides real-time business intelligence dashboards covering revenue by location, revenue by day, sales by day part, profit flow and store performance. COGS is tracked by quantity, cost, average sales price, revenue, COGS% and margin. Labour performance is tracked by store with timesheet and pay rule integration. Exception alerts fire automatically when any metric breaches a defined threshold.
Does SinoraIQ provide labour performance reporting?
Yes. Labour is tracked by store with timesheet and pay rule integration – so labour cost is always visible alongside revenue and COGS in the same real-time view. Labour performance by store is included in SinoraIQ's operational performance dashboards.
Does SinoraIQ provide supplier spend analysis?
Yes. SinoraIQ provides complete supplier spend visibility – total spend, active suppliers, total transactions, average order value, monthly spend trends, spend per supplier, spend by category and top products by spend. Price volatility alerts fire automatically when unusual pricing movements are detected across your supplier base.
Integrations, access and implementation
What integrations does SinoraIQ support?
SinoraIQ currently integrates with Xero, MYOB, Shoebooks, Deputy, Epicor, Shift8, Gmail and Office 365. Our library of integrations is continuously expanding – if you do not see your system listed, Let's Talk – your system may already be in our pipeline.
Does SinoraIQ integrate with my existing accounting system?
Yes. Approved invoices are automatically coded and synced directly to your general ledger – currently supporting Xero, MYOB and Shoebooks. No rekeying, no manual journal entries and no reformatting. The integration creates a fully reconciled accounts payable ledger with a complete audit trail available at any point.
Can SinoraIQ handle contractor invoice processing?
Yes. Contractor invoices are processed automatically alongside all other supplier and service provider invoices – read, three-way matched, coded to the correct general ledger account and approved through a structured workflow with a complete audit trail across every asset in your portfolio.
Can I use a tablet or mobile phone to access SinoraIQ?
Yes. SinoraIQ is accessible from any device with an internet connection – desktop, tablet or mobile phone. The platform is designed to work across devices so your team can access dashboards, approvals, purchasing and operational data wherever they are.
I want to raise supplier orders, receipt goods and do stocktaking via a mobile phone. Does SinoraIQ have a mobile app?
Yes. SinoraIQ has a native mobile app available for iOS and Android – allowing your team to raise purchase orders, receipt goods and perform stocktaking directly from a mobile phone or tablet, anywhere in the operation.