Privacy policy
Last updated: [Insert effective date]
SinoraIQ respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, hold, use, disclose and protect personal information when you visit our website at sinoraiq.com, contact us, or otherwise interact with us.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we deal with individuals located outside Australia, we also aim to meet the requirements of applicable overseas privacy laws, including the General Data Protection Regulation (GDPR) where it applies to us.
1. Who we are
SinoraIQ is a trading name of [Insert registered legal entity name] (ABN [Insert ABN]), an Australian owned and operated business. In this policy, 'we', 'us' and 'our' refer to SinoraIQ. You can contact us about privacy at hello@sinoraiq.com.
2. Scope of this policy
This policy applies to personal information we collect through our website and through our sales, marketing and general business activities. Personal information that we process on behalf of our customers within the SinoraIQ platform, as part of delivering our services, is handled under our customer agreement and data processing terms, not this policy.
3. What personal information we collect
When you complete our 'Let's Talk' enquiry form, or otherwise contact us, we may collect:
- Your name and job title
- Your business email address
- Your mobile number, if you choose to provide it
- Your company or business name
- Your industry, and the number of locations, sites or venues you operate
- Any information you choose to include about your operational challenges or your enquiry
When you use our website, we may also automatically collect technical information such as your IP address, device and browser type, the pages you visit and how you interact with the site, through cookies and similar technologies.
4. How we collect personal information
We collect personal information directly from you when you submit a form, email us, call us or meet with us. We also collect technical information automatically through cookies and analytics tools. From time to time we may collect information from third parties, such as our service providers or publicly available business sources, where it is lawful and reasonable to do so.
5. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information to: respond to your enquiry and provide the information you have requested; assess whether SinoraIQ is suitable for your operation; provide, operate, maintain and improve our website and services; send you marketing communications where you have consented or where otherwise permitted by law; maintain our business records; and comply with our legal obligations. We only use personal information for the purposes for which it was collected, for related purposes you would reasonably expect, or as otherwise permitted by law.
6. Legal bases for processing (individuals in the EU, UK and similar jurisdictions)
Where the GDPR or a similar law applies, we rely on one or more of the following legal bases: your consent; the performance of a contract with you or steps taken at your request before entering a contract; our legitimate interests in operating, promoting and improving our business, where these are not overridden by your rights; and compliance with our legal obligations. Where we rely on consent, you may withdraw it at any time.
7. Direct marketing
We may send you information about SinoraIQ that we think may be of interest to you. Every marketing email includes a simple way to unsubscribe, and you can opt out at any time by contacting hello@sinoraiq.com. We handle direct marketing in accordance with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).
8. Cookies and analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences and understand how visitors use the site. You can control or disable cookies through your browser settings, although some parts of the site may not function properly if you do. We may use third party analytics providers to help us understand and improve website usage.
9. Disclosure of personal information
We may disclose personal information to: our service providers, for example website hosting, email, customer relationship management and analytics providers, who assist us to operate our business; our professional advisers; a purchaser or potential purchaser of our business or assets; and government, regulatory or law enforcement bodies where required or authorised by law. We do not sell your personal information.
10. Overseas disclosure
Some of our service providers may store or process personal information outside Australia, including in countries such as [Insert relevant countries, for example the United States and countries in the European Union]. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way consistent with the Australian Privacy Principles and applicable law.
11. How we keep personal information secure
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls, secure hosting and confidentiality obligations on our personnel. No method of transmission over the internet or method of storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security.
12. How long we keep personal information
We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal, accounting and reporting obligations, and to resolve disputes and enforce our agreements. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
13. Accessing and correcting your personal information
You may ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us at hello@sinoraiq.com. We will respond within a reasonable period and may need to verify your identity before acting on your request. If we decline a request, we will tell you why, except where it would be unreasonable to do so.
14. Your rights in other jurisdictions
If you are located in a jurisdiction such as the European Union or the United Kingdom, you may have additional rights, including the right to access, correct, erase, restrict or object to certain processing of your personal information, the right to data portability, and the right to lodge a complaint with your local supervisory authority. We will honour these rights where they apply to us.
15. Children
Our website and services are directed at businesses and are not intended for children. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate steps.
16. Complaints
If you have a concern about how we have handled your personal information, please contact us at hello@sinoraiq.com and we will investigate and respond to you. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992. Individuals in other jurisdictions may also have the right to complain to their local privacy regulator.
17. Changes to this policy
We may update this privacy policy from time to time. The current version will always be available on our website, showing the date it was last updated. We encourage you to review this policy periodically so you stay informed about how we handle personal information.
18. Contact us
For any questions about this policy or about your personal information, please contact us at hello@sinoraiq.com.